Altrincham FC Official Store - Frequently Asked Questions
Everything you need to know about our official merchandise, ticketing, and delivery services.
How long does domestic shipping take for Robins' merchandise?
Standard UK delivery typically takes 3-5 business days. During peak periods, such as new kit launches or the Christmas season, please allow up to 7-10 business days for your order to arrive.
Can I return a personalized shirt if it doesn't fit?
Unfortunately, we cannot accept returns or exchanges on shirts that have been customized with specific names, numbers, or league patches, unless the garment is faulty.
Do you offer international shipping for fans overseas?
Yes, we ship Altrincham FC gear worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept online?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal.
How should I care for my official match kit to ensure it lasts?
To preserve the quality of the fabric and heat-pressed crests, we recommend washing your kit inside out at 30°C. Avoid tumble drying and do not iron directly over the club crest or sponsor logos.
Can I collect my online order at The J. Davidson Stadium?
Yes, we offer a 'Click and Collect' service. You can select this option at checkout and pick up your items from the club shop during official opening hours.